Shipping & Returns

Shipping

Echobot Shop currently plans to serve customers in the United States. We are preparing U.S.-based fulfillment where available, but the fulfillment location and availability may vary by product.

A standard fixed shipping charge will be shown at checkout before you pay. The checkout page will also show the available shipping method and estimated delivery information for your order.

Orders are processed after payment is confirmed. Handling and delivery estimates can vary by product, destination, inventory, weekends, and holidays. Please review the product page and checkout information before placing an order.

If tracking is available, it will be sent to the email address used for the order. Contact us at support@echobot.club if you have a question about an order.

Returns

We accept return requests for eligible items within 30 days of delivery. Please contact us at support@echobot.club before sending anything back and include your order number and reason for the request.

Unless customer support confirms another arrangement, the customer is responsible for return shipping costs. Items should be unused, clean, and in original packaging. Items that are damaged, incorrect, defective, or missing parts should be reported before a return is sent so we can review the issue.

Pet hygiene items, used grooming tools, opened consumables, and safety-sensitive items may have return restrictions. We will confirm eligibility and provide the return instructions and address after reviewing the request.

Refunds

Approved returns are reviewed after they arrive. If a refund is approved, it will be sent to the original payment method. The time for the refund to appear can depend on the payment provider and the customer’s bank.

This page is a general store policy for the initial U.S. launch. Product-specific terms, final fulfillment arrangements, and any applicable legal requirements will be confirmed before full public sales.